How does my subscription work?

If you are a new customer, your first shipment consists of 30 free Hubble lenses after we verify your contact lens prescription. Then you can choose between receiving monthly shipments or annual shipments. Your card will be charged each time your lenses are shipped and you can cancel at any time.

May I change or cancel my subscription? How?

Yes, of course - you’re in control! You may change or cancel your subscription whenever you’d like. Just sign into your account, click on “my profile,” and then “my subscription.” Or, if you need help, just contact our team at help@hubblecontacts.com.

I don’t wear contact lenses every day. Can I get shipments less frequently?

Definitely. After you set up your subscription, you may change how frequently you receive shipments.

What is your return policy?

You may return your unopened boxes of lenses for any reason up to 30 days after you receive them for a full refund. If your prescription changes, after verifying your new Hubble prescription with your doctor, we’re happy to send you contacts that satisfy your new prescription. Just ship the old ones back to us. Finally, please let us know if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you.

When will my first paid order be shipped?

Your first paid order will typically be shipped 12 days after your initial free two week supply is shipped to ensure that you never run out. Please understand that we must verify your prescription before shipping the free contacts, so we need to wait until your doctor's weekday hours. If you live further from our fulfillment center, we'll use expedited shipping at no additional cost to you!

Can I get a subscription for just one eye?

Yes! When indicating your prescription just choose “NA” for the eye that you don’t need our lenses for. Instead of shipping you 30 lenses for two eyes every month, we’ll ship you 60 lenses for one eye every two months.

Someone placed a fraudulent order. How can I stop it from shipping?

Oh no! Please get in touch with our team at help@hubblecontacts.com and we’ll be happy to help.

Where do you ship?

We currently ship to the U.S., Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

Do you ship internationally?

No, at this time we only ship within the United States, certain U.S. territories and U.S. Military locations.

How long does it take to deliver lenses?

For regular shipments, we use USPS Standard Economy Shipping, which normally takes between 5-10 business days. Shipments to areas outside the continental United States may take longer. Expedited shipping within the continental US is available for a fee to cover our costs, but not to our customers in Alaska, Hawaii and the US territories.

Do you offer free shipping?

Yes, free shipping is one of the best reasons to use Hubble! We ship all orders - using Standard Economy Shipping from the USPS - for free, except for the initial free two-week supply of lenses for new customers for which there is a nominal $3 shipping and handling charge.

How can I track my shipment?

You can track your shipment by clicking the tracking link in the shipping confirmation email that we send when each of your orders ship.

Can I change the shipping method once my order has shipped?

Sorry - no. Once your order ships we are unable to modify the method in which it was sent.

What forms of payment do you accept?

We accept all major credit and debit cards. We also accept FSA or HSA payment (see below).

Do you accept vision care insurance as payment?

Like other online contact lens stores, we don’t deal with insurance providers directly, but you can use the receipt we’ll email to you after check-out when applying for reimbursement from your provider.

How do I get a receipt to submit to my vision care insurance provider?

A receipt will be attached to your shipping confirmation email and included with your purchase. If you need another copy, just contact our team at help@hubblecontacts.com.

May I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?

Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make lens purchases. If you would like to use your FSA or HSA card for only a part of your purchase, please contact our team. We’d be happy to help!

Can Hubble help me find a medical professional to make an appointment for a contact lens fitting?

Yes, we can give you the name of a medical professional in your area with whom you can make an appointment for a fitting and to obtain your prescription should you not currently have a valid Hubble contact lens prescription (we are expanding this group on an ongoing basis). If it is more convenient, we can assist you in booking the appointment. Please note, however, that we are not a healthcare provider and such medical professionals are not our employees or contractors. In view of the totally independent relationship between us and these medical professionals, you acknowledge that we are not liable for any loss or claim that you may have against any such medical professional.

If I go to one of the medical professionals you let me know about, do I have to pay for my appointment?

Yes. Just like any visit to your doctor, you are responsible for the cost of your appointment. However, many of these medical professionals accept vision insurance (assuming you have appropriate coverage remaining). To be clear, these medical professionals do not receive any form of compensation from us and they will only prescribe Hubble contact lenses for you if they believe Hubble contact lenses are the most suitable for you. Please contact help@hubblecontacts.com for more information about the medical professionals in your area.

Do I need a contact lens prescription to place an order?

Yes, all orders require a valid prescription from a medical professional, including your name, dates of examination, and prescription expiration; prescriber's name, address, telephone, and fax; and, for the lenses themselves, power, base curve, manufacturer, diameter, and material.

How do I order if I don’t have a physical copy of my prescription?

It’s easy! When checking out, just indicate your power for each eye, select your medical professional from our database, and we’ll reach out to your medical professional on your behalf to ensure we have the right information.

Can I use a prescription from a doctor outside the U.S.?

At this time, we unfortunately cannot honor prescriptions from doctors outside the US.

Where are your lenses made?

Our lenses are made by our partner, St. Shine, in their state-of-the art manufacturing facility in Taipei, Taiwan. You can learn more about our lenses here.

What are your lenses made of?

Just like the leading brands, our lenses are made of high-grade methafilcon-A hydrogel material with 55% water content, UV protection, and a thin edge.

Are Hubble contact lenses FDA approved?

Yes, our lenses have been FDA approved for sale in the US for more than 14 years.

Do Hubble lenses have ultraviolet (UV) filters?

Yes, all of our lenses have UV filters.

What power ranges do you offer?

We currently offer lenses with powers ranging from -0.75 to -8.00. We look forward to expanding our range of powers soon!

Do you sell brands other than Hubble dailies?

No, we believe strongly in cutting out the "middleman" and if we sold other lenses, we would become the middleman! Further, Hubble lenses are high quality lenses that meet the needs of almost all our customers. By controlling our own product, we can make our lenses available at a fair price.

Why does Hubble sell lenses with a single BC (base curve) and a single DIA (diameter)?

The BC and DIA used for Hubble lenses are suitable for almost all people who wear contact lenses and have no or mild astigmatism (less than -1.00 cylinder). Most lenses from most manufacturers are only offered in one BC and DIA as well. But don't worry! This is why we verify your prescription with your doctor--to make sure we have the correct information.

Do you sell lenses for people with astigmatism (toric lenses)?

At this point we are concentrating on selling daily lenses to individuals without astigmatism. We have found, however, that many patients with mild astigmatism (less than -1.00 cylinder) usually have positive experiences with our lenses. We are happy to help you find a doctor in your area who can determine if Hubble contacts are right for you.

For patients with more significant astigmatism, we are planning to offer toric lenses for people with astigmatism in mid-2017.

Do you sell bi-weekly or monthly lenses?

We currently sell only daily lenses because we believe that wearing a new lens every day is the safest and most comfortable way to wear contacts. We are investigating selling longer-wear (bi-weekly and monthly) lenses, but will only sell these lenses if we find a product that meets the same high standards of safety and comfort that our daily lenses satisfy. Stay tuned!

Do you carry colored contact lenses?

We unfortunately do not carry colored contact lenses.

Can teenagers wear Hubble lenses?

Yes, all patients with a valid prescription can wear Hubble daily lenses.

Can I use water or contact lens solution to clean or store my Hubble contact lenses?

No! Hubble lenses are daily lenses, designed for individual use. Please do not attempt to wear them for more than one day. If you need to take them out in the middle of the day, please feel free to later put in a new pair. If you need a few spare lenses, just reach out to us - we’re happy to send you some for free.

In my last shipment I received different color boxes than my latest shipment. Did something about my lenses change?

Nope! We have 5 different box colors and we like to switch them up to make our shipments more colorful. But don’t worry - it’s the exact same high-quality lenses in each box.

What additional information do you have for Hubble contact lens wearers?

For more information, see the Hubble Wearers Guide.

What fitting information do you have for eye care professionals?

Check out our Hubble Fitting Guide to learn more about fitting patients in Hubble contacts.

What is your RX verification process?

We use voicemail and phone for outbound verification communications. Our preferred mode of communication whenever possible is voicemail to not tie up doctors' phone lines when the office is open and patients are trying to call them. For verification responses, we use a specially designed fax system so there is never a busy signal when offices are trying to send a fax.